Privacy Policy | TranX AI

What type of information does TranX collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How does TranX collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why does TranX collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How does TranX store, use, share and disclose your site visitors' personal information?

Your data is stored on secure servers behind a firewall. All the transactions are protected by SSL (Secure Sockets Layer).

TranX may share personal data with service providers who act on our behalf, our partners, or others at your direction.

TranX service providers are obligated to handle personal data consistent with this Privacy Policy and according to our instructions. If requested, they must delete or return the personal data.

All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How does TranX communicate with your site visitors?

If you don't want us to process your data anymore, please contact us at info@tranx.io

How can TranX's visitors withdraw their consent?

If you don't want us to process your data anymore, please send your request to: info@tranx.io

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

Contract performance: Processing necessary to provide the Service you have signed up for.
Legitimate interest: Processing for analytics, security, and service improvement, where our interests do not override your rights.
Consent: Where you have given explicit consent, such as for analytics cookies or marketing communications. You may withdraw consent at any time.
Legal obligation: Processing required to comply with applicable laws and regulations.

Your Rights (GDPR & International)

Depending on your location, you may have the following rights regarding your personal data:

Right of access: Request a copy of the personal data we hold about you.
Right to rectification: Request correction of inaccurate or incomplete data.
Right to erasure: Request deletion of your personal data (“right to be forgotten”).
Right to data portability: Request your data in a structured, machine-readable format.
Right to restrict processing: Request that we limit how we use your data.
Right to object: Object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, please contact us at info@tranx.io. We will respond within 30 days.

Cookies & Tracking Technologies

TranX uses cookies and similar technologies to improve your experience and analyze site usage. We use the following types of cookies:

Essential cookies: Required for the website and Service to function. These cannot be disabled.
Analytics cookies: Used to understand how visitors interact with our website (e.g., Google Analytics). These are only activated with your consent.

You can manage your cookie preferences through the cookie consent banner displayed on your first visit, or by clearing your browser cookies and revisiting the site.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Account data is retained for the duration of your account and for up to 12 months after account deletion for legal and audit purposes. Analytics data is retained in anonymized/aggregated form and is not linked to individual accounts after collection.

International Data Transfers

Your data may be processed and stored in locations outside your country of residence, including Taiwan and the United States (through third-party service providers such as cloud hosting and analytics). Where data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms, to protect your data in accordance with applicable data protection laws.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@tranx.io