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TranX 

Terms of Service

Last Updated: 2025-10-07
Company: TranX (“Company”)
Contact: info@Tranx.io
Site/Service: ai.tranx.io and the online software and related features provided by Company (the “Service”).

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0. Scope & Order of Precedence

  • Self-serve (non-enterprise). If you have no executed enterprise agreement, your use of the Service is governed exclusively by these Terms.

  • Enterprise plans. If you have an executed Master Services Agreement and/or Order Form (MSA/OF) with Company, then that agreement controls in the event of conflict; these Terms apply only to matters not addressed in the MSA/OF and do not expand obligations beyond it.

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1. Acceptance & Accounts

By registering or using the Service, you accept these Terms. If accepting on behalf of an entity, you represent you have authority. You must be 18+ and are responsible for safeguarding credentials and all activity under your account.

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2. Term, Renewal & Cancellation (Self-serve)

Subscriptions run for the initial term (e.g., monthly/annual) and auto-renew for successive terms. You may cancel any time, effective at the end of the then-current term.

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3. Fees, Taxes & Payment

  • When charged. Fees are prepaid at checkout for the term; subsequent terms are automatically charged on renewal.

  • Processors. Payments are handled by third-party processors (e.g., Stripe / Paddle). You agree to their terms and privacy policies. Company does not store full card numbers on its servers.

  • Amounts/Currency/Taxes. The price and currency shown at checkout or on your order apply. Fees are exclusive of taxes (VAT/GST/sales/withholding). You are responsible for applicable taxes; Company may collect where required.

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4. Cancellation & Refunds

Except where required by law or expressly stated in an Order Form, all fees are non-refundable and non-creditable, including for partial terms or unused Service. If a trial is offered, charges begin at trial end unless you cancel before the trial expires.

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5. License & Basic Restrictions

During an active paid term, Company grants you a non-exclusive, non-transferable right to access and use the Service for your internal business purposes. You will not engage in unlawful activity, infringe third-party rights, circumvent security, resell or provide the Service to third parties, or abuse platform resources.

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6. Customer Data & Privacy

You retain rights to data you submit (“Customer Data”). You authorize Company to process Customer Data as reasonably necessary to provide, maintain, and secure the Service and as required by law. See the Privacy Policy (https://tranx.io/privacypolicy).
(Enterprise: A Data Processing Addendum (DPA) may be executed if required by the MSA/OF or law.)

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7. Suspension & Termination

Company may suspend or terminate access for material breach of these Terms, legal or security risk, or non-payment. Following termination or expiry, you may request export of Customer Data in a reasonable format within 30 days.

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8. Disclaimers & Limitation of Liability

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, Company disclaims all warranties not expressly stated herein. Company’s aggregate liability arising out of or related to the Service is limited to the amounts you paid for the Service in the 12 months preceding the event giving rise to liability. No party is liable for indirect, incidental, special, consequential, or punitive damages.
(Enterprise: If the MSA/OF specifies different limits, the MSA/OF controls.)

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9. Governing Law & Dispute Resolution

These Terms are governed by Taiwan (R.O.C.) law. Disputes will be resolved in Taipei District Court. If an MSA/OF specifies governing law/venue for Enterprise plans, the MSA/OF controls for those customers.

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10. Changes

Company may update these Terms as necessary. Material changes will be notified at least 14 days before the effective date via email or in-product notice. Continued use after the effective date constitutes acceptance.

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11. Miscellaneous

You may not assign these Terms without Company’s consent. Company may assign in connection with a merger, acquisition, or asset transfer. If any provision is unenforceable, the remainder remains in effect. In case of language discrepancies, this English version controls (unless an Enterprise MSA/OF provides otherwise).

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