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TranX

Terms & Conditions

Last updated: 2025-10-07
Company: TranX (“Company,” “we,” “us,” “our”)
Company address: 2108 N ST #4134, Sacramento, CA 95816, USA 
Contact: info@tranx.io

Quick summary of charges

For self-serve subscriptions, charges are collected at checkout for the initial term and on automatic renewal on the renewal date. For enterprise plans, please contact us and fees are invoiced upfront unless agreed otherwise.

1) Acceptance of Terms

By creating an account, signing an order, starting a trial, or using our services at ai.tranx.io (the “Service”), you agree to these Terms & Conditions (“Terms”). If you accept on behalf of a company, you represent that you are authorized to bind that company.

2) Eligibility & Accounts

You must be at least 18 and have authority to contract. You’re responsible for safeguarding login credentials and for activities under your account.

3) The Service

We provide an AI-powered data analytics platform and related features, documentation, dashboards, and APIs (the “Service”). We may improve or modify features from time to time, including beta/preview features (Section 11).

4) Orders, Plans & Term

You may subscribe online (self-serve) or via an order form/SOW (enterprise). Each plan runs for the initial term shown at checkout or in the order (e.g., monthly, annual, or 3-year) and auto-renews for successive terms unless cancelled per Section 7.

5) Fees, Discounts & Taxes

  • Fees. Prices are shown at checkout or in your order. Unless stated otherwise: subscriptions are paid upfront for the full term.

  • Discounts. Long-term commitments (e.g., 10% off on 3-year terms) apply only to the specified term and do not carry over unless renewed on the same basis.

  • Changes. We may update self-serve pricing prospectively; changes take effect on the next renewal.

  • Taxes. Fees are exclusive of taxes (e.g., VAT/GST/sales tax/withholding). You are responsible for all applicable taxes, except those based on our net income. We may charge taxes where required.

  • Currency. Billed in [USD/TWD/…] unless specified otherwise.

6) Billing & Payment

  • Processors. We use third-party payment processors (e.g., Stripe and/or Paddle) to process card and local payments. By paying, you agree to their terms and privacy policies.

  • Authorization. You authorize us and our processors to charge the payment method on file for the initial term at checkout and each renewal until cancellation.

  • Enterprise plans. If you have an executed Master Services Agreement and/or Order Form (MSA/OF) with Company, then that agreement controls in the event of conflict; these Terms apply only to matters not addressed in the MSA/OF and do not expand obligations beyond it.

  • Chargebacks/Disputes. Please contact info@tranx.io before initiating a chargeback; unwarranted chargebacks may be contested.

7) Cancellation, Renewal & Refunds

  • Cancellation (Self-Serve). You can cancel at any time effective end of the current term via your account settings or by contacting support.

  • Renewal. Subscriptions auto-renew by default. To stop renewal, cancel before the renewal date.

  • Refunds. Except where required by law or expressly stated in an order form, fees are non-refundable and non-creditable, including for partial terms, downgrades, or unused Services.

  • Trial-to-Paid. If you enter a trial, you’ll be charged at the end of the trial unless you cancel before it ends; trial eligibility may be limited.

  • Service Credits. Any promotional credits have no cash value and expire as stated.

8) License & Acceptable Use

  • License. During a paid term, we grant you a non-exclusive, non-transferable right to access and use the Service for your internal business purposes, subject to these Terms.

  • Restrictions. You will not: (a) resell, sublicense, or provide the Service to third parties; (b) reverse engineer, decompile, or circumvent security; (c) use the Service to create a competing product; (d) exceed plan limits; (e) use the Service to process unlawful, harmful, or high-risk data (e.g., illegal content, malware, doxxing, child sexual abuse material, regulated health/financial data without a written DPA); or (f) violate export controls, sanctions, or applicable laws.

  • Fair Use. We may apply rate limits or suspend abusive usage to protect platform stability.

9) Customer Data & Privacy

  • Customer Data. You retain all rights to data and content you submit (“Customer Data”). You grant us a limited right to process Customer Data to provide the Service, improve core functionality, ensure security, and comply with law.

  • Privacy. Our handling of personal data is described in our Privacy Policy at https://www.tranx.io/en/privacypolicy . If required, a Data Processing Addendum (DPA) is available for enterprise customers.

  • Data Location & Transfers. We may process data globally via vetted sub-processors; an up-to-date list is available upon request.

10) Security & Availability

We implement administrative, technical, and physical safeguards designed to protect Customer Data. While we aim for high availability, the Service may be unavailable during maintenance, outages, or force majeure (Section 16). For enterprise plans, any SLA terms apply only if expressly agreed in writing.

11) Beta/Preview Features

Beta or preview features are provided as-is, may be modified or discontinued at any time, and are excluded from SLAs and warranties.

12) Third-Party Services

The Service may interoperate with third-party products (e.g., databases, BI tools, cloud providers). We are not responsible for third-party services or their terms. Enabling integrations authorizes us to exchange relevant data as needed for the integration.

13) Intellectual Property & Feedback

We and our licensors retain all rights in the Service, software, models, documentation, and trademarks. Feedback you provide may be used by us without restriction and without compensation.

14) Confidentiality

Each party may access the other’s confidential information. The receiving party will protect it with reasonable care and use it only to perform under these Terms. Exclusions apply to information that is public, independently developed, or rightfully received from a third party.

15) Compliance, Export & Anti-Abuse

You represent that you and your end users are not located in embargoed countries or on restricted lists and will comply with applicable export control and sanctions laws. We may suspend the Service for suspected violations, security threats, non-payment, or legal risk.

16) Warranties & Disclaimers

We warrant that the Service will materially conform to documentation during a paid term. Your exclusive remedy for breach is re-performance or refund of prepaid unused fees for the affected period. Except as stated, the Service is provided “AS IS” and “AS AVAILABLE,” without other warranties, including implied warranties of merchantability, fitness, non-infringement, or error-free/continuous operation.

17) Limitation of Liability

To the maximum extent permitted by law:
(a) Neither party is liable for indirect, incidental, special, consequential, or punitive damages (including lost profits, revenues, data, or business).
(b) Each party’s total aggregate liability arising out of or related to the Service is limited to the amounts paid by you to us in the 12 months before the event giving rise to liability. These limits do not apply to unpaid fees, willful misconduct, or your breach of IP/acceptable-use obligations.

18) Indemnification

You will indemnify and hold us harmless from third-party claims arising from your use of the Service in violation of these Terms or applicable law. We will indemnify you against third-party claims alleging that the Service, as provided by us, infringes a third party’s IP right, subject to customary conditions and exclusions.

19) Termination & Suspension

Either party may terminate for material breach not cured within 30 days of written notice. We may suspend or limit the Service immediately for security risks, non-payment, or legal compliance. Upon termination, access stops and unpaid amounts become due.

20) Data Export & Retention

Upon request within 30 days after termination or expiry, we will make Customer Data available for export in a reasonable format. After that window, we may delete or anonymize Customer Data, except where retention is required by law.

21) Governing Law & Dispute Resolution

These Terms are governed by Taiwan (R.O.C.) law , excluding conflict rules. Disputes will be resolved by Taipei District Court. The U.N. CISG does not apply.

22) Changes to Terms

We may update these Terms from time to time. Material changes will be notified via email or in-product notice at least 14 days before they take effect, except for urgent legal/security changes. Continued use after the effective date means acceptance.

23) Miscellaneous

You may not assign these Terms without our consent; we may assign in connection with a merger, acquisition, or sale of assets. If any provision is unenforceable, the rest remains in effect. Notices must be sent to the contacts above (and to your account email). No agency, partnership, or joint venture is created.

Payment Processor Disclosures

Payments are securely processed by third parties. Your payment information is handled per their terms and privacy notices. We do not store full card numbers on our servers.

Contact

Questions about these Terms or billing? Email info@tranx.io or write to Company Address

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